OUR TERMS & CONDITIONS

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Terms & Conditions

Evolution Information Technologies (Pty) Ltd
Last updated: 17 November 2025

1. Definitions

  • “Company” refers to Evolution Information Technologies (Pty) Ltd, Registration No. 2020/144738/07.
  • “Client” refers to the individual or entity receiving services from the Company.
  • “Agreement” refers to the service contract entered into between the Company and the Client.

2. General Sales Terms

2.1 Pricing & Validity

  • All prices exclude VAT unless otherwise stated.
  • Prices and specifications are subject to change without prior notice.
  • Quotations are valid for 7 (seven) days only.

2.2 Payment Terms

  • Standard payment terms are strictly Cash on Delivery (C.O.D.) via:
    • Cash
    • Electronic Transfer (EFT, subject to bank confirmation)
    • Bank-guaranteed cheque (by prior arrangement)
  • Orders for Build-to-Order (BTO) PCs and notebooks require a 50% deposit to confirm.
  • Orders are only confirmed upon receipt of deposit funds by the Company or its bank.

2.3 Order Cancellation

  • BTO orders may be cancelled by the Company 7 days after notification of readiness.
  • If not collected within 14 days, the deposit will be forfeited, and the Company may resell the goods.
  • Cancellations within 24 hours of confirmation will incur a R500.00 handling fee.

3. Returns & Refunds

3.1 General

  • No goods are sold on a trial basis.
  • No cash refunds will be issued.
  • No credits on printer cartridges, software, games, or CDs.

3.2 Return Conditions

  • Returns within 48 hours: full credit note if goods are unopened, in original packaging, and resalable.
  • Returns after 48 hours but within 10 days: subject to 15% handling fee if not correctly packaged.
  • No returns accepted after 10 days.
  • Original invoice must accompany all returns.

4. Warranty & Repairs

4.1 Warranty Terms

  • Standard warranty: 12 months from date of purchase (unless otherwise specified).
  • Warranty is void if:
    • Serial number or label is missing
    • Items are tampered with or written on
    • Damage is due to misuse, lightning, power surges, or neglect

4.2 Repairs

  • Faulty goods must be returned with a fault report.
  • Data must be backed up by the Client before return.
  • Repair quotes must be approved before work begins.
  • Rejected quotes may incur a R180.00 inspection fee.
  • Repairs carry a 90-day warranty on the repaired item.
  • Uncollected repairs after 45 days may be disposed of.

5. Hosting & Connectivity

5.1 Acceptable Use

  • All services must be used lawfully and in accordance with the Acceptable Use Policy.
  • Spam, copyright infringement, and prohibited content are strictly forbidden.

5.2 Uptime & Liability

  • Hosting uptime guarantee: 99.9% monthly, excluding DDoS, maintenance, or hardware failures.
  • Internet and VoIP uptime is not guaranteed, but support and fault resolution are.
  • The Company is not liable for data loss, downtime, or consequential damages.

5.3 Email & Security

  • Clients are responsible for secure passwords and mailbox protection.
  • The Company is not liable for spoofing, breaches, or compromised accounts.

6. Billing & Late Payments

6.1 Invoicing

  • Hosting and internet services are billed monthly or annually.
  • Internet packages started mid-month are billed pro rata.

6.2 Late Payments

  1. Services suspended after 7 days of non-payment.
  2. Terminated after 30 days of non-payment.
  3. Reconnection fee: R500.00
  4. Late payment penalty: 3.5% per month, calculated as simple interest.

7. Cancellation & Notice Period

  1. Clients must provide 30 (thirty) calendar days’ written notice to cancel services.
  2. If no notice is received, the Company reserves the right to add an additional 30 days from the date of Company-initiated cancellation.
  3. Services remain billable during this extended period.
  4. No account or service will be terminated until all outstanding amounts are paid in full.

8. Legal Action & Debt Recovery

  • If payment is not received after demand:
    • Legal proceedings may be initiated without further notice.
    • Legal costs will be recovered on an attorney-and-client scale.
    • A warrant of execution may be issued under the Magistrates’ Courts Act 32 of 1944 and the Superior Courts Act 10 of 2013.
  • Clients may sign an Acknowledgment of Debt to:
    • Confirm liability
    • Arrange repayment
    • Waive late penalties if signed within 7 days and hardware is returned

9. Domains & Hosting

  • Domain registration and transfer fees are non-refundable.
  • Domains not renewed within 10 (ZA) or 29 (international) days enter redemption and incur excess fees.
  • Hosting accounts cancelled will have backups retained for 1 week only.

10. Communication & Notices

  • All official communication must be sent to info@evoit.co.za.
  • Proof of delivery includes email server logs and metadata.
  • The Company may contact Clients via phone or SMS for urgent matters.

11. Acceptance of Terms