OUR TERMS & CONDITIONS
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All Prices quoted exclude VAT unless stated otherwise.
PRICE AND SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
Our Standard payment terms are strictly C.O.D. Only.
Cash
Electronic transfer (subject to receipt confirmation by our bank)
Bank Guaranteed cheques by prior arrangement (subject to clearance by our bank)
Quotations are valid for 7 days only.
A 50% deposit will be required to confirm orders for Build to Order (BTO) PC’s and Notebook PC’s.
Confirmation of the order is only deemed to have occurred on receipt of deposit funds by Evolution Information Technologies or by our bank.
No Goods are sold on a trial basis.
BTO PC and Notebook orders may be cancelled by Evolution Information Technologies 7 days after notification that they are ready for collection. If not collected after 14 days, the deposit will be forfeited, and Evolution Information Technologies reserves the right to sell the goods in order to defray costs.
Orders for BTO PC’s and Notebooks may be cancelled within 24 hours of order confirmation, however a handling charge of R 500.00 will be issued by Evolution Information Technologies for such order cancellation.
Any queries regarding a purchase must be reported by the following working day. This includes, but is not limited to, omissions (hardware, software, manuals, etc.), invoicing, charging or payment queries.
As far as is possible, we will inform the customer of any known bugs in the hardware or software being purchased. Hardware and software bugs are the responsibility of the hardware or software manufacturer
WARANTIES:
The warranty is only valid for Evolution Information Technologies Customers within its warranty period.
We do not warrant the suitability of goods. Please check the suitability of products with your system and/or the manufacturer before purchasing.
Products have a 12 month warranty from date of purchase (Unless otherwise specified).
The warranty will be void if the serial number or its label is missing.
The warranty will be void if items are written on or tampered with.
Evolution Information Technologies will replace or repair the items if a performance failure has occurred within the warranty period. Items that can be repaired by Evolution Information Technologies or our suppliers will not be swapped out.
The minimum waiting period for the replacement of warranty items is 48 hours after return. This may be extended due to the availability of stock from the Manufacturer or Base Supplier.
A component will be declared void and out of warranty if goods are mishandled, struck by lightening or power surges.
If a system is returned under warranty we cannot guarantee safety of any classified Data. It is the Customer’s responsibility to backup all Data including Application Programs prior to returning any system to Evolution Information Technologies.
Damage and defects which are in our opinion directly caused by incorrect or improper use, neglect, power surges, lightening damage, or mishandling by the customer are specifically excluded from any guarantee given or implied.
In the event that a system or hardware is sent to us under warranty and it is discovered that the fault has arisen due to misuse, neglect, mishandling, incorrect or improper use, we may, at our discretion, charge for parts and/or labour.
In the event that a system or hardware is sent to us under warranty and it is discovered that the system is functioning as intended, or that the fault has arisen as a result of a software issue, we may, at our discretion, charge for our labour.
RETURNS:
Evolution Information Technologies does not issue cash refunds.
No credits will be issued on Printer Cartridges, Software, Games and CD’s.
A credit note for the full purchase price may be issued if returns take place within 48 hours provided goods are in their original packaging, including all manuals & software and are in a resalable condition.
Credit notes may be issued for goods returned after 48 hours from date of purchase but within 10 (ten) days. All goods returned are to be correctly packaged. Specifically, goods must be returned in the packaging in which they were received, with all outer boxes and inner packaging intact. Items that are not correctly packaged will attract a minimum 15% handling charge.
Original invoices must be presented with all returns.
No credit will be issued at all if the return is more than 10 days after the purchase.
REPAIRS:
Faulty goods must be returned to Complete Computer Services
Repairs must be returned with a fault report.
Please back-up your data on your hard disk drive before sending the PC for Repairs. Our workshop will not be held liable for any loss of data.
Evolution Information Technologies will provide a quotation for repairs which must be approved by the customer prior to commencement of repair work.
Rejection of quotation for repair may be charged at a flat rate of R180.00
Workshop repairs carry a 90-day warranty on the repaired item, unless otherwise specified on specific components. The warranty period will commence from Invoice date.
Any repairs that are not collected after 45 days will be disposed of without further notice.
Any software configuration, installation or virus removal carried out and demonstrated to the Customer as working correctly is considered from that stage as completed task. If a similar fault occurs they will be treated as chargeable and will form a new contract.
Evolution Information Technologies will only support Operating Systems and Application Software for which the Customer has valid licenses and the original CD’s or media on which the software was delivered.
If, during the course of an upgrade and/or repair, it is necessary to reinstall the customer’s software or operating system, the customer will have to supply Evolution Information Technologies with original software installation disks and/or serial numbers and /or product keys. Failure to provide installation disk, serial numbers or product keys may make it impossible to install such software and/or operating systems.
Evolution Information Technologies reserves the right not to install, reinstall or test any software that we suspect may be pirated or obtained through any illegal means.
New components installed as the result of a repair or an upgrade will have a one-year warranty from the date of their purchase (unless otherwise specified). No new or additional warranty is given or implied on existing components.
Evolution Information Technologies does not accept liabilities for any unforeseen hardware failure that occurs while a System or hardware components are in our possession.
Evolution Information Technologies does not deliver repaired items.
Evolution Information Technologies are not liable for any consequential loss or expenses, however caused, including incidental return costs.
Evolution Information Technologies reserves the right to amend these Terms and Conditions at any time.
HOSTING & CONNECTIVITY TERMS & CONDITIONS
Evolution Information Technologies’ Gbandit provides internet, VoIP and hosting services to clients countrywide, and we have a responsibility to protect each client and to provide the best services available. All registered clients of Evolution Information Technologies’ Gbandit (evoit.co.za) agree to and are subject to our Acceptable Use Policy, Privacy Policy and the following Terms of Services:
Clients acknowledge that the services provided are of such a nature that services can be interrupted for many reasons other than the negligence of Evolution Information Technologies’ Gbandit and that damages resulting from any interruption of service are difficult to ascertain. Therefore, clients agree that Evolution Information Technologies’ Gbandit shall not be liable for any damages arising from such causes beyond the direct and exclusive control of Evolution Information Technologies’ GBandit.
Subscriber further acknowledges that Evolution Information Technologies’ GBandit’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall Evolution Information Technologies’ Gbandit be held liable for any special or consequential damages, loss or injury.
Indemnification Policy
Billing
You agree to use all Evolution Information Technologies’ Gbandit services and facilities at your own risk. Evolution Information Technologies’ Gbandit specifically disclaims all warranties of merchant ability and fitness for a particular purpose. In no event shall Evolution Information Technologies’ Gbandit be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Clients agree that they shall defend, indemnify, save and hold Evolution Information Technologies’ Gbandit harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against G Bandit, its agents, its customers, officers and employees, that may arise or result from any service provided, performed, agreed to be performed or any product sold by its customers, its agents, employees or assigns.
Clients agree to defend, indemnify and hold harmless Evolution Information Technologies’ Gbandit against liabilities arising out of any injury to person or property caused by any products sold or otherwise distributed in connection with G Bandit’s network. Evolution Information Technologies’ Gbandit reserves the right to intervene with any website/data hosted on its servers/network in the interest of its clients. Any material supplied/hosted by a client that is infringing or allegedly infringing on the proprietary rights of a third-party copyright owner are subject to removal from G Bandit’s servers/network. Evolution Information Technologies’ Gbandit shall be the sole judge of what violates this policy. Clients are responsible for making sure their content does not infringe on any copyrights.
At this time, we bill monthly and annually, depending upon the plan. We provide a 7-day money-back (refund) guarantee with a justified reason. Each refund request must be submitted via email to graphic@evoit.co.za. Each refund request is evaluated on a case-by-case basis – depending on the situation, no refund, full refund or partial refund will be issued. If a refund is not issued, an account credit may be issued. Evolution Information Technologies’ Gbandit will only issue a refund or credit within 7 days after the initial sign up date of the service. Therefore, Evolution Information Technologies’ Gbandit retains the right to grant or deny any refund or credit request – not affected by date. (For some special offers, the money-back guarantee day will be varied; Domain Name registration/transfer fee(s) are non-refundable. Some payments are non-refundable but may receive an account credit. To prevent abuse, only a client’s first invoice is eligible for a refund unless stated otherwise.
Hosting Uptime Guarantee
Evolution Information Technologies’ Gbandit offers each client with a 99.9% uptime guarantee. In the event that a 99.9% uptime (measured per month) is not met, clients will be eligible to receive a credit(s) based on the situation and amount of downtime. However credit(s) may not be provided for certain events such as: DDoS (Distributed Denial of Service) attacks, scheduled maintenance, reboots, hardware replacements and null-routes. In order to receive a “compensation” credit, the client must do so by making a request by emailing support. G Bandit’s network is DDoS (Distributed Denial of Service) protected, we cannot guarantee any level/type of protection. We are often able to protect against various types of attacks up to 20Gbps. Attacks that are larger than this will result in the target IP address being null-routed. We are not responsible for any downtime or performance decreases caused by DDoS attacks.
LTE, Internet and VoIP Uptime Guarantee
Evolution Information Technologies’ Gbandit cannot guarantee internet and VoIP uptime. We do however guarantee support. We guarantee fault finding and updates as much as possible and we guarantee attempts to restore connectivity. In the event of a network issue we will do our best to get clients reconnected and will offer alternative internet connectivity where available. Evolution Information Technologies’ Gbandit will not be held liable for any losses incurred due to downtime. Evolution Information Technologies’ Gbandit will not be held liable for network failure or hardware failure. Replacement hardware will be at the clients cost unless otherwise stated. We maintain the right to cancel our services to the client at any time and for any reason. No refunds will be given for downtime unless otherwise specified.
Limitation of Liability
Evolution Information Technologies’ Gbandit shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Evolution Information Technologies’ Gbandit servers or internet service providers going off-line or being unavailable for any reason whatsoever. Furthermore, Evolution Information Technologies’ Gbandit shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Evolution Information Technologies’ Gbandit servers. All damages shall be limited to the immediate termination of service.
Evolution Information Technologies’ Gbandit is not responsible for the email security of clients. We do our best to create awareness regarding internet security but it is up to the client to choose a secure password and keep their email inbox safe. We are not liable for any outside mailbox logins or spoofed accounts or any loss resulting from this. In such an event we will do our best to provide as much information as possible to assist the client with regards to a criminal case.
Evolution Information Technologies’ Gbandit will also take no responsibility for the upkeep, working and security of any website that uses an outside designer. If a client requests Cpanel details for their domain we no longer take any responsibility for the security of that cpanel.
Late Payments
All hosting services are billed according to the dates they were renew. If you do not pay for service renew within 7 days after deactivation, your service will be suspended. If you do not pay for service renew within 30 days after deactivation, your service will be terminated. You will receive an email reminder before renewal and in the case of monthly accounts before suspension.
Internet packages that are started mid-month will be charged pro rata on the activation date or as an additional invoice with the next monthly payment.
Late payments will result in the suspension of services. Reconnection thereafter will incur a R500 reconnection fee. Payment arrangements can be made available but the client MUST contact us via email at info@evoit.co.za
Non Refundable Services:
Domain registration
Website design
Graphics design
Internet orders (first monthly payment)
Acceptable Usage Policy:
Evolution Information Technologies’ Gbandit provides hosting, VoIP and internet services to clients countrywide, and we have a responsibility to protect each client and to provide the best services available. All registered clients of Evolution Information Technologies’ Gbandit agree to and are subject to our Terms of Service, Privacy Policy and the following Acceptable Use Policy:
All services provided by Evolution Information Technologies’ Gbandit may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any South African State or City law is prohibited. Services provided by Evolution Information Technologies’ Gbandit that reside outside of the South Africa must still abide these terms and must not be in violation of any relevant laws of hosting city, state and country. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Evolution Information Technologies’ Gbandit and its employees from any claims resulting from the use of the service which damages the subscriber or any other party. The provisions of this AUP are intended as guidelines and are not meant to be exhaustive. Generally, conduct that violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned in this AUP, are prohibited. We reserve the right at all times to prohibit activities that damage our or our affiliates’ commercial reputation and goodwill. We will be the sole and final arbiter as to what constitutes a violation of our policies.
Spam
All users must comply with all relevant legislation and regulations on bulk and commercial e-mail, including but not limited to the CAN-SPAM Act of 2003.
Users may not send mass unsolicited e-mail, which is email that is sent to recipients who have not “opted-in” to mailings from the user. Users who send mass mailings must maintain complete and accurate records of all consents and opt-ins and provide such records to Evolution Information Technologies’ Gbandit upon its request. If a user cannot provide positive and verifiable proof of such consents and opt-ins, we will consider the mass mailing to be unsolicited. Users are prohibited from operating mailing lists, listservs, or mailing services that do not target an audience that has voluntarily signed up for e-mail information using an “opt-in” process or that has made their e-mail addresses available to a user for distribution of information. Users who operate mailing lists must maintain complete and accurate records of all consents and “opt-in” elections and provide such records to Evolution Information Technologies’ Gbanditupon its request. If a user cannot provide positive and verifiable proof of such consents and “opt-in” elections, we will consider the list mailing to be unsolicited. Any user-maintained mailing list must also allow any party on the list to remove itself automatically and permanently.
Other prohibited activities include, without limitation, the following:
Use of our network for the receipt of replies to unsolicited mass e-mail.
Forgery of e-mail headers (spoofing);
Spamming via third-party proxy, aggregation of proxy lists, or installation of proxy mailing software.
Configuration of a mail server to accept and process third-party messages for sending without user identification and authentication.
Hosting web pages advertised within “spam e-mail” sent from another network (spamvertising).
Hosting web pages or providing services that support spam.
Any other unsolicited bulk messages, postings, or transmissions through media such as weblog posts, IRC/chat room messages, guestbook entries, HTTP referrer log entries, usenet posts, pop-up messages, instant messages, or SMS messages.
Instructing others in any activity prohibited by this AUP.
If, as a result of your actions, our domains and/or IP address ranges are placed on black hole lists or other mail filtering software systems, your server may be suspended and possibly terminated upon further investigation.
Prohibited Uses
The following uses are prohibited on our network. Engaging in these activities on our services will result in an account and/or service suspension without notice.
Copyrighted content hosting and/or linking to pirated content
Open proxies
Stressers/booter websites
Mail/SMS bombers
Mass mail
IP spoofing
Network/port Scanning
Distribution of credentials and/or personal information
Denial of Service (D)DoS attacks
TOR exit nodes
Open DNS resolvers
Hola
Kloxo
Virtual currency (*coin) mining
World Community Grid, Folding at Home, or similar software
CrystalMines
HitLeap or any artificial traffic creation
HYIP websites
iBusinessPromoter or similar software
Vulnerability scanning
Bruteforcing
Social media crawlers
Cracking
Botnets
Illegal pornography
Hivemail
Telnet or SSH access scripts
Usenet
Destructive activities including but not limited to phishing, malware and/or distributing malicious content
Illegal activities including but not limited to ponzi schemes, pyramid schemes, phishing, scam websites and pirating software
Video streaming
Content delivery networks (CDN)
LIULIANGKUANG
Multics, CCcam, or any other card sharing software
Chinese private game servers and related websites
Any form of file hosting, file storage, cyberlocker, leeching or similar activity is prohibited
Some network ports are blocked on our network, this is to ensure our services are not used maliciously and to protect machines from possible known vulnerabilities. Any port(s) may be added or removed to/from the list of blocks without prior notice to users. Please create a support email if you require more information on the specific blocks.
Overages
Please note if you do not stay within the bounds of your plan, your email service may stop working due to space management.
DDoS Attacks
Users who are targeted with frequent and/or disruptive attacks may have action taken against their service and/or account. If your service(s) are found to be impacting the experience of other users persistently, you will be notified via email and requested to prevent further damages from occurring or relocate to another provider.
Fair Usage
Unlimited & unmetered claims have software and hardware limitations, and are subject to a discretionary fair use policy by our team. Our hosting plans are intended only to be used for content relevant to a hosted website, any form of backup storage, file locker services, personal media (e.g. photos, movies, music or any other form of media) is not permitted. If you are using more of any resource than is considered realistic or reasonable for the relevant platform then you will be notified via email to reduce your usage. If any user’ usage of a resource imposes a risk to the integrity of the platform, they may have their service(s) suspended to prevent any disruptions.
You agree that we may remove impermissible data from our servers at any time in our sole discretion without notice. We may also delete the following types of files if we find them to be using excessive amounts of disk space, especially if affecting other users:
cPanel or other backups stored locally.
Softaculous backups stored locally.
Softaculous backup temp files.
Common CMS backups stored locally.
Common CMS backup temp files.
Common CMS backup logs.
Excessively sized error logs.
Any other large files deemed unnecessary for core website functionality or not containing any valuable data.
Domains
Domain Purchases are non-refundable. Transfer fees are non-refundable when domain is already transferred. Domain fees can be paid monthly or yearly.
After 10 days (ZA) or 29 days(International) of being expired, domains enter the redemption period. At this point, an excess renewal fee (reconnection) will apply. Evolution Information Technologies’ Gbandit will request that you pay this cost until the 30th day past expiration and we will try to renew it (However note paying on the last day is not recommended and is risky), after which the domain will no longer be available and may have to be re-registered when it becomes available.
Prices to domains can change unexpectedly at anytime. We will notify customers within 24 to 48 hours of such a change Kindly note we do not register premium domains (Domains with 3 characters). Kindly note and ensure all your domains are renewed when and as they should be, usually you have 10 (ZA) or 30(International) days after expiry to pay before a domain goes into redemption stage. Please pay before (early) to ensure all goes through successfully and you do not loose your domains
If for any reason your domain is not registered, renewed or transferred correctly, G Bandit, its directors, agents or employees WILL UNDER NO CIRCUMSTANCES WHATSOEVER BE LIABLE for any reason including human error. Hence please check that your domain is registered, renewed or transferred correctly at all times. We will however do our best to assist as best we can in transferring and registration of each and every domain.
Loss Or Corruption Of Data
You acknowledge and agree that Evolution Information Technologies’ Gbandit is not and shall not be responsible or liable for any loss of any kind (including lost profits) or corruption of data that you may experience on the Services or otherwise, nor are we required to return to you any data that you have stored on the Services. This includes, without limitation, the loss or corruption of data resulting from the suspension, deletion, or modification of your web pages or the Evolution Information Technologies’ Gbandit site, network, system, or server “crashes” or outages, or other power outages, damage caused by viruses, worms, or security breaches, file corruption, and any other cause. We recommend that you to maintain backup versions of your web pages and related information to help protect yourself against such losses. We however do server backups daily and account weekly backups and have and will continue to do our utmost to protect all our clients data to the fullest extent with all our backup software and servers.
Hosting Termination
When account is cancelled and terminated backups are only kept for a period of 1 week. Please contact us within 1 week if you require backup of your cancelled account.
Internet Termination
When account is cancelled and terminated all hardware must be paid for in full or returned within 1 week. Please contact us within 1 week to arrange collection/drop off of hardware or to request the outstanding amount payable.
No account or service will be terminated without the account being paid in full.
Fiber accounts terminated within 12 months of installation will incur a penalty fee
Disclaimer
Evolution Information Technologies’ Gbandit cannot be held liable for system downtime, crashes, or data loss. Evolution Information Technologies’ Gbandit has the right to terminate, suspend or cancel any client and or any service without notice or refund. We cannot be held liable for any predicted estimate of profits/income in which a client would have gained if their service was functioning. Certain services provided by Evolution Information Technologies’ Gbandit are resold. Thus, certain equipment, routing, software, and programming used by Evolution Information Technologies’ Gbandit are not directly owned or written by G Bandit. Moreover, Evolution Information Technologies’ Gbandit holds no responsibility for the use of our clients’ accounts. If any of our terms, policies or conditions are failed to be followed, the client account in question may be deactivated as well as all services/products attached to it. We reserve the right to remove any account without advance notice for any reason without restitution as Evolution Information Technologies’ Gbandit sees fit. Evolution Information Technologies’ Gbandit is not responsible for any clients files, data or actions. FURTHERMORE, Evolution Information Technologies’ Gbandit retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.
Privacy Policy
In an effort to protect our client’s and site visitor’s privacy and rights, Evolution Information Technologies’ Gbandit has established a Privacy Policy which explains what information we gather on visitors and what we do with information that we gather. This Privacy Policy governs the manner in which Evolution Information Technologies’ Gbandit collects, uses, maintains and discloses information collected from users of this Web site (each, a “User”).
Privacy
Users’ privacy is very important to G Bandit. We are committed to safeguarding the information Users entrust to G Bandit.
The Information We Collect
Evolution Information Technologies’ Gbandit collects personally identifiable information from Users through online forms for ordering products and services. We may also collect information about how Users use our Web site, for example, by tracking the number of unique views received by the pages of the Web site or the domains from which Users originate. We use “cookies” to track how Users use our Web site.
How We Use Information
Evolution Information Technologies’ Gbandit may use personally identifiable information collected through our Web site to contact Users regarding products and services offered by Evolution Information Technologies’ Gbandit and its trusted affiliates, independent contractors and business partners, and otherwise to enhance Users’ experience with Evolution Information Technologies’ Gbandit and such affiliates, independent contractors and business partners. At no time will G Bandit’s database of users ever be sold to any entity for the purpose of marketing or mailing lists. Personal information will not be sold or otherwise transferred to our business partners without your prior consent, except that we will disclose the information we collect to third parties when, in our good faith judgement, we are obligated to do so under applicable laws.