Terms of Service Abridged

Evo IT is responsible for the following:

• Support during our office hours
• Response to support queries within 2 hours
• Follow up on support queries within 24 hours
• Technical support for internet and VoIP issues within 48 hours
• Resolution of issue or alternative (where possible) within 5 business days.
• Email support during office hours
• Remote support during office hours
• Top-ups on data during office hours
• Internet and VoIP issue support during office hours

Evo IT is NOT responsible for the following:

• Client email security and device security
• Any loss generated by hacked emails or domains
• Downtime due to network issues, ISP problems, loadshedding etc
• Any loss due to downtime
• Hardware damage due to loadshedding or any other possible damage that may occur in a clients home.

Please also note:

• Our technicians cannot troubleshoot an issue unless you answer their questions
• We cannot force an issue to resolve itself
• We cannot make hardware/software/the internet/signal/ISP’s behave in any way other than what they are capable of.
• Replies are necessary on a whats app chat or email communication. We cannot allocate time that is reserved for other customers to you.
• Whats app chats that do not receive a reply within 10min will be closed
• Website changes and graphics design need to be booked beforehand, there is a queue.
• Support issues must be logged immediately. We will not be held responsible for the time a service is not working if we were not notified.
• Cancellations must be given via email (info@gbandit.co.za) with 30 days notice for internet and VoIP packages.
• Arrears accounts will be suspended and incur a reconnection fee of R500 unless the client contacts us to arrange a payment plan.
• All G Bandit meetings and discussions are done online, via whats app, email and phone calls.

 

 

Terms of Service Unabridged

Hosting/connectivity

G Bandit (Evo IT) provides internet, VoIP and hosting services to clients countrywide, and we have a responsibility to protect each client and to provide the best services available. All registered clients of Evo IT/G Bandit (gbandit.co.za) agree to and are subject to our Acceptable Use Policy, Privacy Policy and the following Terms of Services: Clients acknowledge that the services provided are of such a nature that services can be interrupted for many reasons other than the negligence of Evo IT/G Bandit and that damages resulting from any interruption of service are difficult to ascertain. Therefore, clients agree that Evo IT/G Bandit shall not be liable for any damages arising from such causes beyond the direct and exclusive control of Evo IT/G Bandit. Subscriber further acknowledges that Evo IT/G Bandit’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall Evo IT/G Bandit be held liable for any special or consequential damages, loss or injury.

Indemnification Policy

Billing

You agree to use all Evo IT/G Bandit services and facilities at your own risk. Evo IT/G Bandit specifically disclaims all warranties of merchant ability and fitness for a particular purpose. In no event shall Evo IT/G Bandit be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Clients agree that they shall defend, indemnify, save and hold Evo IT/G Bandit harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Evo IT/G Bandit, its agents, its customers, officers and employees, that may arise or result from any service provided, performed, agreed to be performed or any product sold by its customers, its agents, employees or assigns. Clients agree to defend, indemnify and hold harmless Evo IT/G Bandit against liabilities arising out of any injury to person or property caused by any products sold or otherwise distributed in connection with Evo IT/G Bandit’s network. Evo IT/G Bandit reserves the right to intervene with any website/data hosted on its servers/network in the interest of its clients. Any material supplied/hosted by a client that is infringing or allegedly infringing on the proprietary rights of a third party copyright owner are subject to removal from Evo IT/G Bandit’s servers/network. Evo IT/G Bandit shall be the sole judge of what violates this policy. Clients are responsible for making sure their content does not infringe on any copyrights.

Refund Policy

Internet/connectivity Services

At this time, we bill monthly and annually, depending upon the plan. We provide a 7-day money-back (refund) guarantee with a justified reason. Each refund request must be submitted via email to info@gbandit.co.za. Each refund request is evaluated on a case by case basis – depending on the situation, no refund, full refund or partial refund will be issued. If a refund is not issued, an account credit may be issued. Evo IT/G Bandit will only issue a refund or credit within 7 days after the initial sign up date of the service. Therefore, Evo IT/G Bandit retains the right to grant or deny any refund or credit request – not affected by date. (For some special offers, the money-back guarantee day will be varied; Domain Name registration/transfer fee(s) are non-refundable. Some payments are non-refundable but may receive an account credit. To prevent abuse, only a client’s first invoice is eligible for a refund unless stated otherwise. We accept only EFT payments and cannot mark invoices as paid without proof of payment being emailed to accounts@gbandit.co.za clients must use their invoice number to assure correct allocation. There are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise. All cancellations require 30 days notice.

Hardware

We provide a 7-day money-back (refund) guarantee with a justified reason. Clients are required to contact us to request a refund, all our contact details are available HERE . Each refund request is evaluated on a case by case basis – depending on the situation, no refund, full refund or partial refund will be issued. If a refund is not issued, an account credit may be issued. Evo IT will only issue a refund or credit within 7 days after the initial purchase. Therefore, Evo IT retains the right to grant or deny any refund or credit request – not affected by date. Some payments are non-refundable but may receive an account credit.

Hosting Uptime Guarantee

View terms and conditions for our hosting, design and connectivity department here

LTE, Internet and VoIP Uptime Guarantee

View terms and conditions for our hosting, design and connectivity department here

Limitation of Liability

Evo IT shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Evo IT services.

View terms and conditions for our hosting, design and connectivity department here

Evo IT is not responsible for the email security of clients. We do our best to create awareness regarding internet security but it is up to the client to choose a secure password and keep their email inbox safe. We are not liable for any outside mailbox logins or spoofed accounts or any loss resulting from this. In such an event we will do our best to provide as much information as possible to assist the client with regards to a criminal case.

Late Payments

Connectivity and hosting

All hosting services are billed according to the dates they were first activated on. If you do not pay for service renew within 7 days after deactivation, your service will be suspended. If you do not pay for service renew within 30 days after deactivation, your service will be terminated. You will receive an email reminder 7 days until deactivation.

Internet packages that are started mid-month will be charged pro rata on the activation date or as an additional invoice with the next monthly payment.

All monthly payments are billed on the 23^rd of every month for payment on the 1^st of the upcoming month. Late payments will result in the suspension of services. Reconnection thereafter will incur a R500 reconnection fee. Payment arrangements are available but the client MUST contact us via email at info@gbandit.co.za

Non Refundable Services:

Domain registration

Website design

Graphics design

Installation fees

Callout fees

VoIP installations (including hardware)

Internet orders (first monthly payment)

Affiliates

You agree that Evo IT may amend this agreement at any time without notice to you. You agree to keep advised of any changes to this agreement by checking the Evo IT website on a periodic basis.

Credits

Credits on accounts due to incorrect billing by Billing department will be processed immediately. Credits to bank accounts can only be done 21 days from request

Marketing

We do not use client target marketing.

Acceptable Usage Policy:

Evo IT provides hosting, VoIP and internet services to clients countrywide, and we have a responsibility to protect each client and to provide the best services available. All registered clients of Evo IT (G Bandit ) agree to and are subject to our Terms of Service, Privacy Policy and the following Acceptable Use Policy:

View terms and conditions for our hosting, design and connectivity department here for further information on: Prohibited Uses, Fair Usage, Backup policy, Domains, Loss Or Corruption Of Data

Term/termination

Term. This agreement shall be effective upon when applying for hosting services from G Bandit.

You may terminate a hosting Agreement immediately for any reason at any time by sending mail to info@G Bandit.co.za.

You may terminate an internet Agreement with 30 days notice for any reason at any time by sending mail to info@G Bandit.co.za.

Hosting Termination by G Bandit

When account is cancelled and terminated backups are only kept for a period of 1 week. Please contact us within 1 week if you require backup of your cancelled account.

Internet Termination by G Bandit

When account is cancelled and terminated all hardware must be paid for in full or returned within 1 week. Please contact us within 1 week to arrange collection/drop off of hardware or to request the outstanding amount payable.

No account or service will be terminated without the account being paid in full. ( The account will continue to incur monthly fees until such time as the account is settled and closed)

 Disclaimer

Evo IT/G Bandit cannot be held liable for system downtime, crashes, or data loss. Evo IT/G Bandit has the right to terminate, suspend or cancel any client and or any service without notice or refund. We cannot be held liable for any predicted estimate of profits/income in which a client would have gained if their service was functioning. Certain services provided by Evo IT/G Bandit are resold. Thus, certain equipment, routing, software, and programming used by Evo IT/G Bandit are not directly owned or written by Evo IT/G Bandit. Moreover, Evo IT/G Bandit holds no responsibility for the use of our clients’ accounts. If any of our terms, policies or conditions are failed to be followed, the client account in question may be deactivated as well as all services/products attached to it. We reserve the right to remove any account without advance notice for any reason without restitution as Evo IT/G Bandit sees fit. Evo IT/G Bandit is not responsible for any clients files, data or actions. FURTHERMORE, Evo IT retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.

Privacy Policy

In an effort to protect our client’s and site visitor’s privacy and rights, Evo IT has established a Privacy Policy which explains what information we gather on visitors and what we do with information that we gather. This Privacy Policy governs the manner in which Evo IT collects, uses, maintains and discloses information collected from users of this Web site (each, a “User”).

Privacy

Users’ privacy is very important to Evo IT. We are committed to safeguarding the information Users entrust to Evo IT.

The Information We Collect

Evo IT collects personally identifiable information from Users through online forms for ordering products and services. We may also collect information about how Users use our Web site, for example, by tracking the number of unique views received by the pages of the Web site or the domains from which Users originate. We use “cookies” to track how Users use our Web site.

How We Use Information

Evo IT may use personally identifiable information collected through our Web site to contact Users regarding products and services offered by Evo IT and its trusted affiliates, independent contractors and business partners, and otherwise to enhance Users’ experience with Evo IT and such affiliates, independent contractors and business partners. At no time will Evo IT’s database of users ever be sold to any entity for the purpose of marketing or mailing lists. Personal information will not be sold or otherwise transferred to our business partners without your prior consent, except that we will disclose the information we collect to third parties when, in our good faith judgement, we are obligated to do so under applicable laws.